Please read these terms and conditions carefully before using our website and/or its content. If you do not agree to these terms and conditions, please do not use our website.

1.0 Changes to these terms and conditions

We reserve the right, at our sole discretion, to modify or replace these terms and conditions at any time. Our updated terms and conditions will be displayed on the website. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website.

These terms and conditions were last updated: 20 October 2024

2.0 Who are we and how to contact us

This website (www.lifecraft.org.uk) is owned by Lifecraft (“We”) and any use made of this site (including registrations and donations and orders for goods or services made via the website), is subject to these terms and conditions.

We are a registered charity in England and Wales No. 1195632

Our registered address is The Bath House, Gwydir Street, Cambridge, CB1 2LW

If you have any questions about these Terms and Conditions, you can contact us by email, phone or post.

3.0 Other relevant policies

Our privacy policy and cookie policy also apply to your use of our website.

Using our website means you agree to our privacy policy and our cookie policy [LINK] in full.

4.0 Use of the website

4.1 Target audience

Our website is aimed at people in England and Wales; we cannot confirm that content available on our website is appropriate for use or available in other locations. If you choose to access the website from locations outside the UK, you acknowledge you do so at your own initiative.

If you are under 16 years old you must have permission from a parent to use the website.

4.2 Commercial use

Our website is for your personal and non-commercial use only. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

4.3 Personal use

• You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.
• You use this site for information purposes only, for reproduction for personal use only and not for reproduction on any other website or for commercial gain.
• You agree that any information you provide to us is true. Any information you provide to us through the website will be treated in accordance with our privacy policy.

• No part of the website is to be copied, stored in a retrieval system, modified, distributed, republished, or transmitted in any form or by any means to any third party without the written permission of Lifecraft.
• You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of our website.

You must not:

• alter the website in any way or do anything that might or will damage or disrupt the good working order of the website or our equipment or software.
• attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.

• introduce, or try to introduce, any virus, Trojans, worms, logic bombs or other contaminant to our website or any of its software or systems that is malicious or technologically harmful.
• try to weaken or damage how our website works, whether by helping to organise, or taking part in, a denial-of-service attack or otherwise.
• try to access, alter, de-compile, reverse engineer, destroy or tamper with any part of our website, its software, or our systems.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

4.4 Linking to our website

• You may link to our website pages that are open to the public, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
• You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
• We reserve the right to withdraw linking permission without notice.
• The website from which you are linking must comply in all respects with the content standards set out in these terms of use.
• Our website must not be framed on any other site. If you wish to link to or make any use of content on our website other than that set out above, please contact us.

5.0 Disclaimer

5.1 Medical advice

Our website does not offer medical advice, and nothing contained on the website is intended to constitute professional advice for medical diagnosis or treatment or to advocate or recommend the purchase of any product or use of any service or to endorse or guarantee the credentials or appropriateness of any health care provider. For medical advice, you are strongly advised to consult with an appropriate professional for specific advice tailored to your own situation.

Lifecraft provides information about mental health for use as information or for educational purposes. The website is intended to provide general information only and, as such, should not be considered as a substitute for professional advice. It is up to you to contact a health professional if you are concerned about your mental health or the mental health of another. If you or another person is in immediate danger, you should contact the emergency services.

Lifecraft does not give medical advice in relation to any individual case or patient, nor does Lifecraft provide medical or diagnostic services. So far as permissible by law, we do not accept any liability to any person relating to the use of any such information.

Whilst we have taken every precaution in compiling this website, none of its contributors can be held responsible for any action (or the lack thereof) taken by any person or organisation wherever they are based, as a result, direct or otherwise, of our provision of information contained in or accessed through this Website.

If you are a medical or health professional, then you are encouraged to use the Lifecraft website for general information purposes. However, you should not rely on the content included here and we do not accept any responsibility if you do.

5.2 Website accuracy

We may update and change our website from time to time. We try to ensure that our website is accurate and up to date. We may sometimes make mistakes and cannot guarantee the accuracy of the information on our website. Furthermore, we cannot promise that the website will be fit or suitable for any purpose. We do not accept liability for errors or omissions or for any reliance you place on the information on our website.

5.3 Website availability

Whilst we try to ensure that the website is normally available 24 hours a day, we shall not be liable if for any reason the website is unavailable at any time or for any period. Access to the website may be suspended, withdrawn, or restricted temporarily and without notice in the case of system failure, maintenance, or repair or for reasons beyond our control.

5.4 Website security

Lifecraft does not guarantee that our website, its servers, downloadable files and emails or your use of said items will be free of viruses or harmful material. You are responsible for ensuring that your computer is suitable to use the website. We recommend that you take all appropriate safeguards before using or downloading information from the website. We do not accept any liability for any loss or damage as a result of any infection of your computer and equipment.

5.5 Links to other websites

Our website contains links or references to third-party websites or services that are not owned or controlled by Lifecraft. The inclusion of links to such websites does not imply any endorsement of the content on such websites or any association with their operators. Any hyperlinks or references are provided for information and your convenience only. You are solely responsible for evaluating the accuracy and completeness of any information contained on the third-party websites. Lifecraft has no control over, does not endorse, and assumes no liability for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Lifecraft shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions, cookie policy, and privacy policies of any third-party websites or services that you visit.

6.0 Intellectual property rights, copyright, trademarks, and database rights

The intellectual property rights in the website and in any text, images, video, audio or other multimedia content, software or other information, or material submitted to or accessible from the website are owned by us and our content suppliers.

We and our content suppliers reserve all our intellectual property rights (including all copyright, trademarks, domain names, design rights, database rights, patents, and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

Unauthorised use, including reproduction, storage, modification, distribution, or republication, without the prior written consent of Lifecraft or, where applicable, the respective copyright owner(s) is prohibited, except where it is used for research and non-commercial use where no consent is required.

You may not systematically extract or re-use parts of the Website without our prior consent. In particular, you may not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any parts of the Website without our prior consent.

You may not create and/or publish your own database that features what we consider in our sole discretion to be substantial parts of this Website without our prior consent.

7.0 How you may use the content on our website

Unless we agree in writing, you must not use any content on our site in our website in any way, except:

• to ask about us and our services
• to download and temporarily store one or more pages of our website for your viewing on a personal computer or terminal; or
• for private or non-commercial academic research

If you use any content on our website for any of these purposes, you:

• must not change documents or related images.
• must not use images separately from the accompanying text.
• must include our copyright and trademark notices on all permitted copies.

If you quote our website’s content in a publication associated with your private or academic research you must include the copyright notice contained within it or, if there is none, include “© Copyright Lifecraft. All rights reserved” and the year it was obtained from our website.

8.0 Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any loss because you use this site.

Lifecraft hereby disclaims all warranties and conditions with regard to the content and any goods or services supplied in relation to the website, whether express, implied, or statutory (including all implied warranties and conditions of merchantability and fitness for a particular purpose). In no event shall Lifecraft be liable for any indirect, punitive, special, incidental, or consequential damages whatsoever even if Lifecraft has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of the website, interruptions or delays to the website, the provision of or failure to provide services, or for any information, content, goods and services obtained through the website or otherwise arising out of the use of the website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

The User warrants to Lifecraft that it will not use the website, the content or any part thereof for any purpose that is in contravention of any applicable law or regulation or in a manner that will infringe the copyright, trademarks, service marks or other intellectual property rights of third parties or violate the privacy, publicity or other personal rights of others or in any defamatory, obscene, threatening, abusive or hateful manner. The User shall indemnify and hold harmless Lifecraft, its employees and agents, against all claims, liability, losses, damages and expenses including, without limitation, legal fees and costs arising out of or incurred as a result of any claims made, or litigation brought, against Lifecraft, its employees and agents, as a result of the use by the User of the website, the content or any part thereof for whatever purpose, to the fullest extent permitted by law.

Lifecraft shall not be held to be in breach of its obligations hereunder nor liable to the User for any loss or damage which may be suffered by another party due to any cause beyond its reasonable control including without limitation any act of God, fire, storm, flood, lightening, disease, strike, trade dispute, act of terrorism, any act or omission of government or regulatory bodies or communications operators.

9.0 Breach of these terms and conditions

We may determine, in our discretion, whether there has been a breach of these terms and conditions.

When a breach of this policy has occurred, we may take such action as we deem appropriate. We may:

• immediately, temporarily, or permanently withdraw your right to use our website,
• immediately, temporarily, or permanently remove or edit your posts or content you uploaded to our website,
• give you a warning; undertake legal proceedings against you for reimbursement of all losses and costs on an indemnity basis – including, but not limited to, reasonable administrative and legal costs – resulting from the breach,
• take any other legal action against you, or
• disclose information to law enforcement authorities.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited. We may take any other action we reasonably think is needed.

If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions. These terms and conditions and the use by you of the website shall be governed by the laws of England and Wales. You agree, as do we, to submit to the exclusive jurisdiction of the English courts for the purpose of any disputes between us that relate to these terms and conditions.

If any provision of these terms and condition is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

10.0 Feedback about our website

We welcome your comments about our website. If you find anything incorrect, not working or want to say anything else, please contact us.