Are you interested in volunteering for Lifeline and supporting callers who ring the Line?

Time Commitment

A minimum of two evenings per month for a minimum of 12 months, in order to maintain a reliable and quality service to our callers. You are expected to attend supervision, which is roughly every eight weeks.

Hours

6.40pm – 11.00pm, two shifts per month. The Line is operational 365 days a year.

Training

A volunteer attends an induction course of three full day’s workshops and one evening. Areas covered include listening skills, mental health awareness, legislation, statutory and voluntary roles, services and administration. You will be required to attend all training sessions in order to work as a volunteer on the Line.

Supervision and Support

The Lifeline Manager will be available to each volunteer from the day you begin your volunteering training with the organisation. Telephone debriefing will take place during the evening and at the end of each shift with the Supervisor for that particular night, to ensure each volunteer feel secure and supported.

What are we looking for?

Friendly manner and comfortable with using the telephone
Good communication and listening skills and willingness to undertake training
An ability to reflect on your practice
Ability to work as a member of a team and cope under pressure

Benefits to volunteers

The Helpline Support Role provides contacts with a wide range of people and:

Each volunteer receives full training and supervision
It enables volunteers to feel a sense of reward and satisfaction
Training and work on the Line allows for personal growth and development
The experience provides a chance to enhance communication skills

Next Stage

If you are interested in volunteering on Lifeline please send us your contact details and we will be in touch.

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