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Lifeline is looking for new volunteers

Kezia Saunders

“Lifeline has enriched my life”

Lifeline is a freephone confidential service across Cambridgeshire which supports people with mental health problems between 7.00pm and 11.00pm, 365 days a year. We are running a training course for new volunteers starting on Saturday 30th September and are looking for new volunteers to support callers, who may be in distress, through active listening, providing information and simply being there.

We are looking for volunteers who have:

  • Friendly manner and are comfortable with using the telephone.
  • Good communication and listening skills and a willingness to undertake training.
  • An ability to reflect honestly and openly on your own behaviour and practice.
  • Ability to work as a member of a team and cope under pressure.

Lifeline volunteers work shifts from 6.40pm – 11.00pm, and we ask volunteers to make a commitment of two shifts per month for a minimum of 12 months, in order to maintain a reliable and good quality service to our callers.

All volunteers will receive full training on listening skills, mental health awareness, legislation, statutory and voluntary roles, services and administration. You will also receive ongoing supervision and training to support you in your role.

“I feel privileged to work on a line where I feel completely supported”

You can find out more about volunteering for Lifeline on our website. If you are interested in volunteering for Lifeline please get in contact with us by email on lifelinevol@lifecraft.org.uk. If you are unable to attend training in June please get in contact as we run training throughout the year.