News & Events

Lifeline Employee Wins National Helpline Award

An image of Carole holding her certificate and award. Carole has short grey hair and glasses and is wearing a blue and yellow top with a leaf print.

Carole Morgan, Lifecraft’s Crisis and Support Helplines Manager, came out on top at the National Helpline Awards, which were presented at a ceremony in Birmingham on 26 January.  She was crowned Helplines Employee of the Year 2022.

Carole was nominated for the award by her manager, Gemma Barron (Chief Executive of Lifecraft).  Gemma said “I’m absolutely thrilled that Carole has been recognised for the way she managed the challenges of the pandemic and significantly expanded our helpline services to support more people every day.  We would be lost without her expertise and commitment to service users.”

The submission also stated that

“Despite staff and volunteers coming down with Covid-19 and mourning the loss of family and friends, Carole kept everything going.

“We have gone from one helpline being open 4-hours every day of the year, to two helplines operating different hours on different days, a webchat service and an additional four call-back services taking referrals from statutory agencies.

“Carole carries out her role with compassion and empathy.  She has been involved from the start of our helpline services in 1999, taking the first call to Lifeline as a volunteer.  Her own experiences have fed into the way she has developed the services, how she listens to service users and how she advocates for them. Her dedication and passion are infectious. She is a key member of our leadership team.”

Troy Cooper, Chair of Lifecraft said “It’s wonderful to see Carole being recognised nationally for the work she does to help and support local people with their mental health.  We were also delighted to have been shortlisted alongside larger national helplines, as well as other local lines, for a further award, ‘Resilience in the Face of Adversity’.”