Lifeline helpline

Freephone Lifeline on
0808 808 2121
11am – 11pm

Lifeline is a confidential anonymous crisis and support helpline. We welcome calls from people aged 17 or older living in Cambridgeshire or Peterborough. Calls to us are free from mobiles, landlines and callboxes. We are open every day of the year from 11am – 11pm.

Call us if...

  • You’re finding life difficult at the moment
  • You are feeling low, anxious or distressed
  • You are struggling with difficult thoughts of self-harm or suicide
  • You are supporting someone else who’s struggling with their mental health

We want you to call.

 

What to expect

Confidential and anonymous

We offer a safe, confidential line where you can talk to our friendly team. Lifeline does not have caller ID, so you can choose to remain anonymous. We don’t record calls.

Caring and non-judgemental

We’ll give you space to talk, while we listen. We’ll give you emotional support without assumptions or judgment.

Helping you to explore options and signposting

We will support you to choose what you want to do next. We can help you to make a safety plan. We can tell you about other organisations that can help.

Whatever you’re going through, we’re here for you.

If you or someone you know is at risk at harming themselves or someone else call 999. You can also see our list of available support if our helpline isn’t open.

Other help

FAQs

Can you tell me more about the confidentiality of Lifeline?

We recognise the importance of having a confidential service. All calls remain confidential within the service unless you give us consent to talk to others. Other SENIOR Lifeline staff may listen in during your call for training or quality assurance purposes, but we don’t record calls. If you express the intention of seriously harming yourself or others, we are legally bound to involve other organisations if you identify yourself. You can find out more in Lifecraft’s Privacy Policy.

What happens the first time I call?

If you are calling for the first time we will give you a bit of information about the support we provide, tell you about our privacy policy and explain the ‘do’s and don’t’s of calling. You will always be asked which district or local authority area you live in.

What happens if the line is busy?

If the lines are busy you will get a message asking you try again later. Most people get through after a couple of tries, if not on the first attempt.

Can I call more than once a day?

Yes. You can call once between 11am and 7pm and once between 7pm and 11pm every day.

I’m 16 years old, can I call Lifeline?

Unfortunately we can only take calls from people aged 17 or over. If you are over 11 years old, there is a lot of helpful information and support on Kooth.

There are lots of different ways we can help. Take a look at what we offer.

Our services